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PRIVACY POLICY

Effective Date: October 2025

The Singapore Institute of Mentors Limited (SIMe) respects your privacy and is committed to protecting the personal data of all mentors, mentees, partners, and visitors to our website.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

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1. Scope

This policy applies to all personal data collected through:

  • Our website (www.singaporeinstituteofmentors.org)

  • Online forms (e.g., mentor registration, training enrolment, event sign-ups)

  • Email, WhatsApp, or other official communication channels

  • Paper forms or digital submissions during workshops, courses, or mentoring supervision

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2. What Personal Data We Collect

We may collect the following categories of data:

For general visitors:

  • Name and contact details (if you submit an enquiry form)

  • IP address, browser type, and analytics data (for site improvement)

For mentors, members, and registrants:

  • Full name, NRIC or last 4 characters (for verification)

  • Contact information (email, phone number, address)

  • Employment and professional details

  • Qualifications, training history, and mentoring experience

  • Profile photo and short biography for directory listing (if applicable)

  • Payment and transaction details (for membership, training, or event fees)

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3. How We Use Your Personal Data

We collect and use personal data for the following purposes:

  1. Registration & Membership Management – To verify and register mentors or members.

  2. Programme Administration – To manage training, supervision, and certification processes.

  3. Communication – To send updates, event invitations, and relevant mentoring resources.

  4. Compliance & Governance – To enforce the SIMe Code of Conduct and ensure accountability.

  5. Reporting & Analytics – To track participation, improve programme quality, and prepare ESG impact reports (aggregated, non-identifiable data only).

  6. Payment Processing – To manage billing, receipts, and refunds securely.

We do not sell, rent, or trade your personal information to any third parties.

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4. Disclosure of Personal Data

Your data may be shared only when necessary and for legitimate purposes, including:

  • With appointed vendors or trainers for event or training administration.

  • With partner organisations collaborating on official SIMe programmes.

  • With regulatory authorities or legal bodies where required by law.

  • Internally, among SIMe staff and authorised volunteers for governance or supervision.

All third parties handling data on behalf of SIMe must comply with PDPA requirements and confidentiality agreements.

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5. Data Protection & Security

SIMe takes reasonable measures to protect personal data from unauthorised access, use, or disclosure by:

  • Storing data on secure, password-protected systems.

  • Using SSL encryption for online forms and payment transactions.

  • Restricting access to authorised personnel only.

  • Conducting periodic reviews and updates of data protection practices.

Despite our best efforts, no method of transmission over the Internet is completely secure. Users share information at their own discretion.

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6. Retention of Data

SIMe retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
When data is no longer needed, it will be securely deleted, anonymised, or destroyed.

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7. Your Rights Under PDPA

You may request to:

  • Access your personal data held by SIMe;

  • Correct or update any inaccurate information;

  • Withdraw consent to the use or disclosure of your data.

To make such requests, please contact our Data Protection Officer (DPO) at the email below.
Please note that withdrawal of consent may affect your ability to participate in certain SIMe activities or retain membership status.

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8. Use of Cookies

Our website uses cookies to enhance browsing experience, analyse traffic, and improve functionality.
Cookies do not store personal information unless you provide it voluntarily (e.g., via forms).
You may disable cookies in your browser settings, but certain site functions may not operate properly.

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9. Photography, Video, and Events

By attending SIMe events or training sessions, you consent to being photographed or recorded for documentation and promotional purposes.
If you wish to opt out, please inform our staff or trainers prior to the session.

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10. Third-Party Links

Our website may contain links to external sites not operated by SIMe.
We are not responsible for the content or privacy practices of those websites.
We encourage users to review the privacy policies of any linked sites they visit.

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11. Updates to This Policy

SIMe may update this Privacy Policy periodically to reflect changes in our operations or legal requirements.
The updated version will be posted on this website with the effective date revised accordingly.
Continued use of our website or services after any changes constitutes acceptance of the updated policy.

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12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer (DPO)

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